Service Delivery Technician, Data Center – Boyers, PA

Service Delivery Technician, Data Center

Iron Mountain

Boyers, PA


At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

Service Delivery Technician, Data Center


This position will be responsible for the day-to-day operational needs of the data center facilities which is a 24 X 7 operating environment. He/she will maintain the proper operating conditions of the compute space for all IT processing and network equipment to ensure 100% uptime for all systems. They will perform requested installations and troubleshoot systems. He/she will participate with multiple IT teams on project work as requested.

  • Provide remote hands support for any request requiring actions within the data center space including but not limited to, server/network equipment racking, provisioning power for new rack installations, and all data cabling, and provide hands-on support for problem resolution

  • Assist with and conduct failure analysis of all computing/network systems

  • Install network structured cabling and other infrastructure components

  • Monitor and react to alert/alarm conditions generated from the management system

  • Conduct preventative/minor corrective maintenance routines in conjunction with various hardware maintenance programs

  • Develop, update and maintain all standard operating procedures for data cabling

  • Physically monitor all compute spaces for proactive maintenance

  • Perform server, network device, and storage array hardware troubleshooting.

  • Perform advanced structured cabling tasks including termination of fiber (fusion splice), twisted pair, and coaxial copper runs.

  • Be proficient in extending various types of network circuits including OC-n, DS1/3, Gigabit Ethernet, and wavelength

  • Be knowledgeable concerning meet-me-room and carrier POP layout, installations, and maintenance

  • Perform basic electrical troubleshooting, including the use of an amp-meter

  • Knowledge of basic electrical theory including Ohm's Law, AC power, power/voltage/current relationship, grounding, and electrical circuits.

  • Be able to use network troubleshooting tools including light meters, OTDRs, and packet analyzers

  • Knowledge concerning shipping and receiving of complex data center equipment including storage arrays.

  • Basic carpentry skills are useful.

  • Ability to perform remote hands tasks on a variety of data center equipment including servers, storage arrays, and network devices

  • Knowledge of best data center practices, such as hot aisle cold aisle rack configurations, how to rack and cable to maximize cooling

  • BCSI and/or A+ certification desired. Three years of structured cabling experience is strongly desired

Key Skills, Requirements, and Competencies:

  • A data center specialist must have a high level of competence working in a data center environment.

  • They will be required to follow best practices defined for the production and backup data centers.

  • They must use past experiences and draw upon organizations such as BICSI and AFCOM to ensure best practices are being instituted and maintained in the data center environment

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies

  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

  • to complete required training within the allotted time frame

Full benefits-eligible on day 1 of employment




Other benefits

Paid vacation, holidays, sick/personal time

Tuition Reimbursement

401k (with company match)

Employee Stock Purchase Program

Every Iron Mountain employee has an obligation to promptly report issues and violations.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people. Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than the capability to perform the requirements of the job.

Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status, or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

CAN: Iron Mountain Canada Corporation (“Iron Mountain”) is an equal opportunity employer and employs qualified individuals based upon job-related qualifications regardless of race, religion, color, sex, national origin, age, disability, sexual orientation, or any other status protected under applicable provincial, federal, or local law.

Ontario: Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Category: gja_Operations Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0045332X