Senior Data and VOIP Sales Support (JB2319) (JB2319) – Johannesburg, Gauteng

Senior Data and VOIP Sales Support (JB2319) (JB2319)


Johannesburg, Gauteng


Senior Data and VOIP Sales Support (JB2319)
Alberton, Johannesburg
R15 000.00 – R 20 000. 00 CTC per month
Duration: Permanent (the hours required to work are – Summer: Monday to Friday 10:30 to 19:30 Winter: hours will be 09:30 – 18:30)
Application closing date: 30 September 2022

ISP is hiring a Data and VOIP Sales Support Consultant to join their team to assist UK based clients.  The ideal candidate must be able to professionally liaise with carriers and clients to ensure a smooth installation process from beginning to end on fibre, broadband and solutions for client sites.

Minimum Requirements:
Fluent in English both verbal and written
2 years’ experience with broadband provisioning
1 year call centre experience
2 years configuring VOIP systems, hosted or on premises PABX
Customer service experience
Understanding of LAN environment's
Understanding of IP addressing
Beneficial but not essential
CompTIA N+
Any technical VOIP certification
Any router configuration experience
Customer Service / Telephony Etiquette training

Duties and Responsibilities:
Calling clients to ensure the product they have ordered is correct and suitable for their business needs
Placing and tracking orders with various carriers
Updating clients on the progress of their orders
Capture and deal with any bespoke configuration requests
Dispatch hardware to the client’s premises
Configure VOIP telephony system
Configuring of client’s routers
Signing off on projects successfully completed
Client care and satisfaction