Patient Benefit Advisor – Portland, OR

Patient Benefit Advisor

Adventist Health

Portland, OR


Adventist Health is more than an award-winning health system. We provide whole-person care to our communities and champion the greater good – from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope. From Oregon to Oahu, we have a calling to always do more. Now is your chance to apply your passion to our mission.

We're looking for someone to join our team as a Patient Benefit Advisor who:

Ensures all services are financially secure. Provides accurate and timely insurance verification, benefit review and determination of patient financial liability. Collects patient financial liability. Educates patients on available payment options and internal/external assistance programs. Provides assistance in initiation of insurance authorization and notification to insurance companies of patient admissions within required time limits. Creates a positive patient experience by always being polite, compassionate and professional.

Essential Functions:

Educates patients on benefits and programs. Collects demographic and insurance information from patients, collects expected patient responsibility or makes arrangements for the collection of that amount, and financially secures the account. Determines accounts that may be eligible for government assistance programs or hospital charity care.

Works with patients to ensure encounters are financially secured prior to time of discharge. This includes insurance verification and collection of patient financial liability. It also may include notification to payer of admission and/or assistance in initiating authorization.

Responds to questions from patients, insurers and other appropriate parties pertaining to an account. Educates patients on available external assistance programs as well as hospital charity/discount program.

Performs other job-related duties as assigned.

You'll be successful with the following qualifications:


High School Education/GED or equivalent: Preferred

Associate's / Technical Degree or equivalent combination of education/related experience: Preferred

Work Experience:

Hospital/medical business office experience with insurance procedures and patient interaction: Preferred

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.