Network Technician – Ames, IA

Network Technician

YSS, Inc

Ames, IA


We are YSS:

At YSS, we give children, teens, and young adults the opportunity to find their voice, make healthy choices, feel safe and secure, learn life skills, heal with compassion, grow their confidence, and, ultimately—stand strong.

The role:

As a Network Technician, you will support the stable operation of the in-house computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. You will also diagnose, resolve, and document hardware and software network problems promptly and accurately, and provide end-user training and support when needed.

What you will need:

Bachelor’s degree in computer science or a related field is required.

Six (6) years of experience with computer hardware, support, software installations, Wide Area Networks, and Local Area Networks is required.

Ability to set up and install new hardware such as PCs, printers, scanners, etc.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Ability to use critical thinking skills to solve problems.

Ability to convey information effectively through speech and writing skills

What you will do:

Provide all routine and periodic activities which will assure YSS that all installed computer and telecommunication systems will be available for use, and accurately record required information on newly installed systems.

Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.

Maintain servers, including e-mail, print, and backup servers and their associated operating systems and software.

Assist in maintaining security solutions, including firewall, anti-virus, and intrusion detection systems.

Assist in maintaining all network hardware and equipment, including routers, switches, hubs, and UPSs.

Monitor and test network performance and provide network performance statistics and reports.

Receive and respond to online trouble tickets, incoming calls, and/or e-mails regarding network connectivity problems.

Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.

Practice network asset management, including maintenance of network component inventory.

Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.

Maintain help desk support.

Perform server and security audits.

Perform system backups and recovery.

Other duties as assigned.

What we offer:

Fun team environment

Mission-driven work

Wellness program offerings

Discounts on pet insurance

Flexible shift and hours

Training and development opportunities

Full-time employee benefits include: 

Medical, dental, vision, and life insurance

Supplemental accident, critical illness, and hospital indemnity insurance


Birthday as a paid day off

Paid time off

Holiday pay

Employee Assistance Program

Years of service recognition

YSS is a qualified employer under the Public Student Loan Forgiveness Program.


Staring at $18/hour


For more information, please contact Dan King at

All applicants are required to complete an online application. YSS hires nicotine-free staff only.
YSS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.