Metro Kansas City Emergency Assistance Manager – Kansas City, MO

Metro Kansas City Emergency Assistance Manager

The Salvation Army – Kansas and Western Missouri

Kansas City, MO


The Salvation Army - Metro Emergency Assistance Manager

  • Full Time Position
  • Benefits Eligible – Medical, Vision, Dental Insurance; Life Insurance; Supplemental Insurance; Retirement Plans; PTO
  • Hybrid Remote Work Option

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:  The Metro Kansas City Emergency Assistance Manager will coordinate and consult on emergency assistance provided by The Salvation Army in the Kansas City metro area. 

Essential Functions:
Coordinate Financial Assistance in the Metro Area and Throughout the Division:

  • Review and update annually the emergency assistance guidelines
  • Provide consultation to corps officers and emergency assistance staff as requested
  • Lead monthly emergency assistance staff meetings
  • Review monthly unmet need reports and make recommendations for funding based on gaps in community resources and services
  • Submit a monthly activity report for emergency assistance provided
  • Assist in recruiting, interviewing, and training new employees in emergency assistance
  • Coordinate training appropriate for casework staff based on best practices
  • Disseminate relevant resources and information to emergency assistance staff
  • Handle complaints from persons denied assistance
  • Manage various grants ensuring compliance with established guidelines
  • Research, identify, and recommend new funding streams appropriate for emergency assistance, assisting with grant writing efforts as needed
  • Review all emergency assistance grant applications and agreements for accuracy and completeness prior to being submitted for approval

Program Evaluation and Certification:

  • Conduct Basic Social Service Reviews with Divisional Social Services staff
  • Prevent errors that may be serious including financial losses, delays in processing, impacted services, and waste of material that could impact the credibility of The Salvation Army

Community Relations/Contact With Others:

  • Represent and support The Salvation Army’s purpose, philosophy and mission
  • Represent The Salvation Army in community and statewide economic stability coalitions
  • Maintain regular contact with employees, clients, volunteers, and other departments furnishing or obtaining information or reports, discussing controversial subjects and/or supervisory matters requiring tact to avoid conflict and obtain cooperation
  • Be available to speak to community groups and/or media as requested

Miscellaneous Duties:

  • Provide Safe From Harm training
  • Maintain security of confidential data regarding clients served, personnel records, wage, and salary rates which if disclosed might have significant internal or minor external effects
  • Be guided by, model, and maintain compliance at all times with The Salvation Army Social Services Code of Ethics
  • Other duties as assigned

Minimum Qualifications:
Education:  Bachelor’s Degree in Human Service Field from an accredited college or university; relevant experience in lieu of degree will be considered

Experience: Minimum three years’ experience in the supervision of comparable social service programs that offer multi-faceted casework interventions utilizing a strength-based and trauma informed care best practices approach



  • Must exercise sound judgment in the analysis of facts and circumstances surrounding individual problems and in the determination of actions to be taken within the limits of standard or accepted practice
  • Diversified duties involve an intensive knowledge of a specialty field and the use of a wide range of procedures
  • Must concentrate mental and visual attention closely on work for sustained periods; employ critical thinking, complex data analysis and creative problem solving
  • Ability to speak and understand English in a manner that is sufficient for effective communication
  • Must be adaptable in culturally diverse environments, exhibit respect for cultural differences and be comfortable working with vulnerable populations
  • Proficient in computer software applications such as MS Office, Excel, Power Point and Access
  • Ability to operate basic office equipment

Supervisory Responsibility:  None

Physical Requirements:  Sit, walk, stand; bend, squat, climb, kneel, and twist on an intermittent or occasional basis.  Grasp, push, pull objects and reach overhead.  Able to lift up to 25 lbs. occasionally.  Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Travel: Must be able to travel via car or airplane up to 20% of the time with periodic overnight travel within the Division or Territory including conferences.  

Driving:Driving is required.  Must possess a valid driver’s license from the state of residence.  Must be approved and maintain approval through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Working Conditions:  Work is other than routine with frequent interruptions and changing priorities.  Deadlines are a regular part of the job.  Under direction where definite objectives are established, must plan and arrange a significant portion of own work, referring only unusual cases to supervisor or others, and possess the ability to prioritize work.  Will often engage with others in the community to form collaborative alliances, influence, motivate, manage change, and address barriers. This position will require some weekend and evening work.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Job Type: Full Time

Salary Range: $50,000 – 74,999