Manager – IT Infrastructure & Services – Dubai

Manager – IT Infrastructure & Services

Roads and Transport Authority



Manager – IT Infrastructure & Services - (22001518)

Job Description


JOB PURPOSE Initiate strategic infrastructure and services projects and deploy appropriate ‘cutting-edge’ technologies to streamline RTA’s business and overall public image. Mobilizes initiatives to improve operational efficiency and recommend projects that will help CTSS towards financial self-sustenance


# Innovation: Actively monitors, Identifies, and benchmarks new and emerging GIS technologies and assesses
their relevance and potential value to RTA
# Information Technology Strategy: Contributes to RTA technology strategy and roadmap formation by providing
in-depth analysis of RTA business continuity, infrastructures, and data centres strategy elements
# Risk Management: Carries out risk assessment within the GIS section, uses consistent processes for
identifying potential risk events, quantifying and documenting the probability of occurrence and the impact on
the RTA and coordinates the development of countermeasures and contingency plans
# Service Agreements: Maintains a catalogue of the section’s services and ensures that service delivery meets
agreed service levels. Diagnoses service delivery problems and initiates actions to maintain or improve levels of
# Information Technology Portfolio: Plans and monitors the implementation of the sections portfolio and
provides recommendations for changes to the portfolio priorities
# Technology Suppliers: Leads supplier selection, RfP tendering, and procurement of systems. Oversees
and measures the fulfilment of suppliers’ contractual obligations during development stages. Uses key
performance indicators (KPIs) to monitor and challenge supplier performance and identify opportunities for
# Manage Budgets and Costs: Develops an annual budget and forecasts projection, monitor implementation,
evaluate and recommend specific adjustments during the implementation for the project needs
# To perform other responsibilities, tasks as assigned by the Director
# Business Continuity: Develops strategies for managing storage and data based on level of criticality of
information. Drafts and maintains policies and standards for the data management practice and align storage
investments and data management policies to meet Recovery Point Objective and Recovery Time Objective
# Enterprise Architecture: Contributes to the creation, review, and improvement of RTA enterprise architecture
practices and standards with a focus on IT infrastructure and networks architecture and manages and
maintains planning and modelling the evolution of infrastructure architectures in line with RTA technology
strategy. Ensures proactive participation of the section as part of the Corporate Architecture Review Team
# Services Requests and incidents: Is responsible for managing infrastructure support service request and
incident fulfilment. Plans the installation and testing of new versions of system software and end-user
peripherals. Drafts and maintains procedures and documentation for infrastructure, and network support and
ensures that all requests for support are dealt with according to set standards and procedures
# Availability & Capacity: Takes responsibility for major aspects of infrastructure and network specification
and design. Produces design policies covering connectivity, capacity, interfacing, security, resilience, recovery,
access and remote access.
# Programs and Projects: Plans, directs, and coordinates activities to manage and implement GIS programs and
# Technology Infrastructure: Identifies and manages resources needed for the planning, development and
delivery of infrastructure and networking services. Plans and manages implementation of processes and
procedures, tools and techniques for monitoring and managing the performance of IT facilities, infrastructure,
# Human Resources: Maintains an in-depth knowledge of GIS standards and practices, and provides expert
advice regarding their application. Supervise GIS specialists, analysts and consultancy services
# Asset Management: Manages and maintains the compliance of all IT infrastructure and networking service
assets in line with RTA asset management policy
# Technology Governance: Complies with RTA technology governance standards, policies, and procedures
# Manage Problems: Ensures that appropriate action is taken to anticipate, investigate and resolve problems in
systems and services and coordinates the implementation of agreed remedies and preventative measures
# Change Management: Sets RTA’s policy for IT change management and ensures that management processes,
tools, techniques and personnel are in place to ensure that the transition of services, service components and
packages are planned and compliant with relevant policies
# Configuration Management: Manages configuration items (CIs) controls during service desk operations and
verifies that related information is complete, current and accurate



# Bachelor’s degree in Information Technology, Computer Science, or Computer Engineering or Electrical
Engineering from a recognized university.
# Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches
employees to meet high performance standards.
# Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail
# Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple
concurrent projects.
# Innovative problem-solver who can generate workable solutions and resolve complaints.
# Excellent functional and management skills to develop and direct infrastructure and network specialists and
# 7years of experience 
# Ability to initiate and direct technology projects in support of strategic and operational goals.
# Computer-literate performer with extensive software proficiency covering wide variety of applications.
# Knowledge in ISO20000 and certification in ITIL
# Exceptional listener and communicator who effectively conveys information verbally and in writing.
# Resourceful team player who excels at building trusting relationships with customers and colleagues.
# Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining
complex work processes.
# Excellent knowledge of IT system development and project management practices and standards 

Job Category

: Information Technology Technician


: Roads and Transport Authority

Department: Information Technology

Educational-level: Bachelor

Required Nationality: All Nationalities (Priority for UAE National)

Monthly Salary: Unspecified

Schedule-Time: Full time

Job Posting

: 15/09/2022

Unposting Date

: 14/11/2022