Ceres, Western Cape
Key Performance Areas
- Guiding guests on game drive in an open game drive vehicle.
- Hosting of guests between game drives.
- Time Management – being on time for daily duties.
- If any changes need to be made regarding game drives, the ranger must get permission from the head ranger and inform him/her of the exact changes
- Any duties/tasks done outside game drives; the head ranger needs to be advised hereof.
- Game Drive vehicles are not to be driven unnecessarily.
- Game Drive vehicles are not to be driven without permission from the head ranger.
- All game drive vehicle keys are to be returned to the head ranger, after game drive.
- Afternoon game drive commences, guests that are MIA are to be looked for.
- Morning game drives: guests MIA are to be left alone and at peace.
- Do not convoy – drive different routes.
- No off roading in the reserve to get better sightings of game.
- Game drive vehicle rules are to be always obeyed.
- Game drives are to be a memorable African experience for guests. Guests are to be educated on the importance of wildlife heritage and the protection thereof.
- Morning game drive: Tea, coffee, and snacks to be provided to guests before game drive.
- Game drive blankets to be taken to laundry after every morning drive.
- Game drive vehicles to be washed and sanitised before every drive.
- Listen to guests
- Always talk to guests in a calm, collective manner.
- Answer guests’ questions as best as possible.
- Do not argue with guests.
- Guest happiness comes first.
- Guest safety comes first. Guests are not to be exposed to any situation that may place their lives in danger or make them feel uncomfortable.
- Always give feedback with regards to guest’s experience, to the Head Ranger or General Manager
- Pronouncing and using guest’s names when addressing the appropriate guest
- Communicate with guests and handle any problems that may occur
Protection of Eco-system
- Range the bushveld and protect every aspect that may affect the sensitive balance of a self-sufficient eco-system.
- Educate others about the importance of protecting the eco-system.
- No driving around water puddles.
- Obey roads that are closed off with rocks.
- Do not drive pipe-line roads.
- Report any broken water pipes to the Reserve Manager or Head Ranger.
- Bush encroachment and fence maintenance
- Maintain a neat, well-groomed appearance, be hygienic.
- Wear a clean, ironed uniform and a nametag.
- Dress accordingly – same department, same uniform.
- Respect his/her General Manager and be always a good team player.
- Assist in all departments where help in needed.
- Vehicle maintenance report to be done monthly.
- Blanket Stock Take Monthly
- Water Requisitions
- Ranger off days to be sent to the General Manager weekly.
- E-bike management
Karoo Star Experience
- Taking guests to viewing tower (change in location will be noted in advance)
- Talking about star constellations
- Talking about Inverdoorn History
- Taking with hot chocolate
- Rooming of guests – explaining the layout of the appropriate room; the amenities in the room; time of game drives.
- Housekeeping duties – ensuring rooms are checked and ready; checking for dust; checking welcome cards
- Kitchen and F&B – helping the chef with service; waitering/waitressing
- E-bike tours – following e-bike safety procedures; 90kg and less to ride e-bikes; only experienced bike riders; no short guests
- Anti-Poaching Patrols