German-Speaking Control Centre Agent (Contract) – Midrand/Menlyn/Rosslyn/Home Office rotation – ISB5001856 – Midrand, Gauteng


German-Speaking Control Centre Agent (Contract) – Midrand/Menlyn/Rosslyn/Home Office rotation – ISB5001856

iSanqa Investments (Pty) Ltd

Midrand, Gauteng

Apply

Our client requires the services of an Operations Consultant

POSITION: Contract until December 2024

COMMENCEMENT: As soon as possible

JOB RELATED KNOWLEDGE & SKILLS

REQUIREMENTS:

  • Two to three years working experience in IT, including the technical skills listed below.
  • German High School Diploma
  • Information Technology Qualification OR
  • Alternatively, two to three years working experience in IT, including the technical skills listed below.

Generic Technical/Functional Skills:

  • Analytical
  • Basic knowledge of IT infrastructure components

Specific Technical/Functional Skills:

  • Basic IT administration skills (e.g., LINUX / Windows)
  • Experience with IT Customer service
  • Experience with First level support (customer contact)
  • Experience in a vehicle production or other Manufacturing environment (advantageous)

ROLE:

  • Provide Production Support (IT) for all German speaking Plants
  • Be the telephone call receipt of IT incidents related to production issues
  • Pre-qualify IT-incidents and classify additional relationships
  • Fix incidents in IT systems in accordance with manuals
  • Monitor IT system error messages and process accordingly
  • Provide guidance throughout the Incident management processes
  • Initiate the IT escalation process, when required
  • Process email requests
  • Serve as an “Information channel” for Management and end-users
  • Work shifts as part of a team providing 24 x 7 support

Apply