Fund Administrator Death & Disability Processing – Pretoria, Gauteng

Fund Administrator Death & Disability Processing

Sanlam Group

Pretoria, Gauteng


Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. nThrough its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

  • Handling all claims related functions with Death and Disability processes
  • Ensure optimal processes and controls to adhere to service level agreements (internal and external) 
  • Reporting – responsible for accurate and timeous management reporting as required (weekly/ monthly)
  • Ensure compliance and risk problems are identified and communicated to management
  • Understand and comply with relevant legislative requirements
  • Stakeholder engagement with various internal and external stakeholders
  • Responsible for investigate, resolve and respond to internal and external client queries using professional verbal and written communication
  • Investigate, resolve and respond to ad hoc operational requirements
  • Maintain relationships with internal departments and resolve and route queries effectively
  • Assist with testing when necessary
  • Ensure accuracy of own work 
  • Ensure a good client (internal & external) experience

Qualification and Experience


  • Matric with Mathematics and/or Accounting. 
  • 2 to 3 years related experience

Knowledge and Skills

  • Excellent knowledge of the Group Risk Industry
  • General understanding of Employee Benefits
  • Computer literate with proficiency in Microsoft Office (Word and Excel specifically)

Behavioural Competencies

  • Excellent Interpersonal skills
  • Strong analytical and planning skills
  • Meticulous (attention to detail)
  • Results driven
  • Excellent client service ethic
  • Action and result orientated

Core Competencies

Cultivates innovation – Contributing independently

Customer focus – Contributing independently

Drives results – Contributing independently

Collaborates – Contributing independently

Being resilient – Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets
will be considered as part of the selection process.