Case Manager for DHS Homeless Housing and Mental Health Temp to Hire – Long Beach, CA

Case Manager for DHS Homeless Housing and Mental Health Temp to Hire

Mental Health America

Long Beach, CA



Summary:Under the general supervision of program coordinator provide high quality Intensive Case Management Services (ICMS) to clients eligible for permanent housing through the Department of Health Services’ (DHS) Housing for Health (HFH) and Housing Job Collaborative (HJC) programs. Provide a client-centered approach and provide excellent customer service that is sensitive to the challenges that people experiencing homelessness with a range of medical and behavioral health issues face as they move into and maintain permanent supportive housing. Employ a “whatever it takes” approach to assist clients in their transition from homelessness to permanent housing.

Essential Duties and Responsibilities:  This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Association’s operations. MHA is an equal opportunity employer and service provider. The Agency will consider individuals with a criminal history.

  • Assist individuals at every stage of the housing stabilization process including flexible services to meet the individual needs of clients
  • Outreach and engagement including processing referrals from Department of Health Services (DHS), Coordinated Entry System (CES) partners and other Housing for Health (HFH) partners, establish rapport with client, provide a “screening in” philosophy, conduct a face to face screening, obtain consents, linkage to other needed providers and services
  • Conduct intake and enrollment activities with eligible clients, assist clients with other program eligibility documentation, complete project intake forms, authorization and enroll into ICMS. Assist with temporary housing assistance until permanent housing can be secured
  • Ensure all documentation is prepared and entered into appropriate systems on a monthly bases
  • Assist at all levels of move-in to permanent housing, assist clients to become document ready, assist with all applications and paperwork, coordinate client move-in and orient new tenant to their unit/building
  • Assist clients with access to services and address their immediate needs, conduct DHS-approved comprehensive psychosocial assessment, develop and implement individualized case management services plan in collaboration with and authorized by the client based on the client’s comprehensive assessment and/or reassessment. The service plan shall address the clients needs, goals, steps to reach goals, timeframes for completing goals, and disposition of each goal as it is met or changed
  • Ensure clients have access to health, mental health, and substance use disorder services. Assists clients with establishing a medical home and maintain continuity with their medical home
  • Assist clients with obtaining income and/or establishing benefits, with locating and securing employment and volunteer and/or educational activities, assist with basic needs, life skills, community participation, improving and/or maintaining daily independent living skills, social/leisure, personal hygiene skills, budgeting and money management, legal issues and making appropriate referrals to overcome barriers to accessing and obtaining permanent housing, and provide transportation as needed
  • Provide housing location services (if scattered site), educate clients on tenant rights and responsibilities. Educate client on the appropriate use of crisis intervention services versus 911 emergency calls, etc. Provide eviction prevention counseling; work with property management and HFH partner to help clients resolve issues that threaten their housing stability including tenant rights and responsibilities
  • Complete all paperwork in compliance with applicable laws, professional licensure requirements, in accordance with MHALA, LACDMH County Contracted Provider standards and funding source requirements, and documents in EHR, including 24 hour turnaround documentation
  • Read, perform research, attend classes, workshops or seminars and participate in other professional development activities in order to maintain and enhance personal and professional skill
  • TB clearance and re-testing every year are conditions of continued employment.
  • COVID-19 vaccination is required for this position.  Accommodations will be considered with proof of a legal exemption.

Education and Experience(one of the following combinations is required):

  • High School Diploma or GED.
  • 2 years experience working with homeless individuals providing direct mental health or intensive case management services.
  • Social work/Mental Health Related Bachelor’s Degree.
  • 1-year experience working with homeless individuals providing direct mental health or intensive case management servic