ACCOUNT MANAGER – Johannesburg, Gauteng



Johannesburg, Gauteng



2+ years’ digital agency experience

Post graduate degree or National Diploma i.e. communication, marketing or other related Business Sciences

Full Driving License (This position is based in and around Johannesburg)

Account management experience

Customer service/liaison experience

Marketing knowledge and experience

Financial and budget control ability


The ability to communicate technical problems to non-technical people

Outstanding people management skills

Self-management skills – the ability to carry out responsibilities with minimal direction

Excellent written/verbal communication skills

Committed team worker

Ability to manage expectations

Excellent negotiation skills

Strong service orientation

Demonstrates potential leadership qualities

Builds strong and enduring relationships with clients, professionally and socially


Manage and maintain a portfolio of relationships with existing clients

Act as client’s first point of contact on all main strategic, creative and resource issues

Advise on optimisation tactics / best practice.

Managing projects from beginning to end with support where appropriate

Responsible for the smooth running of the account – operationally, creatively and financially – and is answerable on these points to the client and to the Business Director

Be responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

Responsible for financial management and budget control of projects

Reporting to the client on account activity / performance

Organise regular internal status meetings and external client meetings

Record all client meetings in accurate contact reports, distributed within 24 hours

Understand company capabilities and services, and effectively communicate all offerings to the client.

Review status of all jobs on a weekly basis (or daily basis where applicable)

Attend and present at external customer meetings and internal meetings.

Responsible for ensuring work is produced on time and within budget

Assists other departments with forward planning on future projects

Tries to foresee any client issues/questions or internal resourcing issues before they arise

Ensures that timesheets are always up to date and given to accounts timeously

Contribute to the writing of Business Plans for the account

Maximising the account’s billings and/or income and for seeking out additional income opportunities


Ability to work on Macintosh computer

An active sense of humour

Experience in management of web marketing campaigns


8:00 to 5:00pm, Monday to Friday. The schedule is ‘deadline-driven’ i.e. on occasions when deadlines are tight, work may be required outside these hours

15 working days paid leave per annum

Employment will be subject to an initial 5-month trial period whereby performance will be appraised and reviewed